Frequently asked questions

For executives and delegations we recommend level III (B6), which resists handgun and rifle threats. We also have level II units for lower-risk itineraries. Every vehicle includes ballistic glass, run-flat tires and a trained chauffeur.

Yes. We operate transfers from El Dorado (Bogotá), José María Córdova (Medellín), Alfonso Bonilla Aragón (Cali), Rafael Núñez (Cartagena) and Ernesto Cortissoz (Barranquilla). The chauffeur waits in the arrivals hall with a discreet sign and monitors your flight.

The service always includes a HERA chauffeur, experienced, bilingual and trained in defensive driving of armored vehicles. If your security detail requires your own driver, we coordinate logistics with prior authorization.

We maintain our own fleet in Bogotá, Medellín, Cali, Cartagena and Barranquilla. We also coordinate inter-city transfers and special services in other regions of the country upon request.

For airport transfers we recommend booking 24 to 48 hours ahead. For protection details, full-day availability or conventions, 3 to 7 days is ideal to guarantee availability.

Main passenger name, dates, times, airport or pick-up point, destination, number of passengers, luggage and any special needs. With that we build the route plan and assign the right unit.

Our units look like standard luxury SUVs with no external armoring markings. The driver is in civilian attire and follows protocols to avoid drawing attention. The goal is for you to arrive safely, unnoticed.

Yes. The most common inter-city routes are Bogotá–Medellín, Medellín–Cartagena, Cartagena–Barranquilla and Cali–Bogotá. Each trip is planned with alternate routes, checkpoints and permanent contact with our operations desk.

Armored vehicle, certified chauffeur, fuel for the contracted trip, GPS monitoring and passenger and third-party liability insurance. Tolls, parking and extended waiting times are quoted separately.

Yes. We offer protection details with licensed escorts, prior risk assessment and coordination with your own security team. Ideal for high-profile executives, delegations or high-value transport.

We monitor flights in real time. If there is a delay, we adjust pick-up time at no extra cost within a reasonable window. The chauffeur will be informed and positioned for when you land.